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Re: Are you using multiple Slack channels to inform internal teams?
Hey @Tmetcalf
I've connected our Community (via Zapier) to various Slack channels for internal notification on certain actions.
Since we're a support-centric Community, the first zap is a basic one that triggers when new discussions are created and delivered to a Slack channel for our technical support team to view & respond to.
Separately, I've got zaps setup to deliver Slack notifications to a dedicated Community Alerts channel when a member earns a certain rank so I can give them a shoutout in our monthly Reckon Community Rewards roundup post.
Similar to the above, I've also got another zap to deliver a Slack notification when a new staff member joins our Community. Its useful to keep track but also, while our Reckon Staff role is auto-provisioned, the notification prompts me to go in and remove the member role.
Moving forward, once we've got ideation setup then I'll setup a dedicated Slack channel for our R&D and product teams to receive notification of new feature request posts as they're made. I was hoping there would be a zap that allowed a Slack notification to be sent when an idea hits a certain number of votes but it doesn't look like that's an option.
