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Re: Can your content be summarized away?
It's the ultimate question and one we'll be challenged to answer more often as AI gets smarter and builds more detailed information/responses, especially in the software space. For now, we're looking at it from the perspective of — AI can't find it if it doesn't exist. We are the place where the real-life stories are told, the conversations can happen, and the near real-time solutions can be found…with real people.
I agree with @marygreencnyinfor. Many of the forum questions today are specific to a use case, requiring back-and-forth clarification before a solution is finally 'accepted.' Nuance is real and not easily solved by AI alone. At least not yet.
This is an important topic for community leaders everywhere, so thank you for raising it! We will all need to share examples of how we are overcoming the questions, perceptions, and realities of AI vs. Community to continue to thrive in this space.
HollyR
Can your content be summarized away?
This line stopped me in my tracks.
If AI is getting better at summarizing everything, maybe our job is to create content it can’t flatten into bullet points.
Think about it—what kind of content resists being distilled into a one-liner?
✨ Personal stories that add depth and relatability
✨ Emotionally resonant perspectives that spark reflection
✨ Interactive checklists, tools, and frameworks that require engagement
✨ Layered conversations with context that unfolds over time
These aren’t just “AI-proof”—they’re community-rich. They invite participation, not just consumption. They connect rather than inform alone.
As we rethink content in the age of AI, we might ask:
What’s worth showing up for in your community?
What can’t be skimmed, summarized, or auto-translated?
I’m curious—what kinds of content in your community or network keep people coming back?
Is it the emotional pull? The practical breakdowns? The sense of shared space?
Drop your thoughts below 👇
Let’s make content that sticks.
Update: AI Assistant is Back
Update: As of September 29th, the AI Assistant is fully restored and available again for testing. Thanks for your patience!
We launched our AI Assistant beta just a few days ago, and we’ve been excited to see the early interest and adoption. Unfortunately, as of early this morning, the service has stopped working.
Our AI team is actively investigating the issue and working to get everything back online as quickly as possible. In the meantime, I’ve disabled the AI features to avoid confusion or broken experiences.
I'll share an update and get everything back online as soon as possible.
Val
Re: Connecting your Community Forum with Reddit
This sounds like a great idea. It can be done, it takes a bit of nerd-power. Reddit has a comprehensive API which will allow you to get and create posts.
Getting content is easy, you just add .json to the end of a Reddit URL and it will get you a JSON version of the page as long as that page is readable without permissions. (https://www.reddit.com/r/montreal.json?limit=5 gets you the top 5 posts from the subreddit for Montreal). If your org has a subreddit you could create an HTML widget that would loop through the posts and display the titles, excerpts, and links to the posts on Reddit.
Posting content from your Vanilla HigherLogic Community to Reddit is a bit trickier. You will have to set up a Zapier integration which will probably require you to get an API key from Reddit etc. Tricky, but far from impossible.
If anyone does a Reddit integration, I would love to hear about. Post any questions here to this forum and I will see if I can help.
