Best Of

Some good insights from Shauna here:

We sit in Marketing, and for probably about two years now have relied on our Product and Demand Marketing colleagues to help moderate the product categories related to their roles. They are mainly looking for anything that requires escalation or attention but some also help source answers if a question goes unanswered. While obviously a benefit to us and our community members, we also position it as a benefit to them to be directly exposed to the customer voice, see what customers are talking about, etc., and have that inform their work. We do a rotation (generally people do one week/month, product depending) and it takes less than 30 minutes per day on average, so not a big lift.

@CrysBruce15 is our community manager and can share more about how she works with them.

Hi there! I'm looking to learn from fellow community managers:
What are your best practices for making important announcements stand out in your community?

Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be the first thing that they see when logging in).

Do you use:

• Banner messages or pop-ups?
• Pinned posts or featured discussions?
• Or something else entirely?

Would love to hear what’s worked (or not worked!) for you. Please share your tips, examples, or even screenshots if you have them! 🙌😁 TIA!

Hey @amorales - thanks for your question!

The way my brain works, I would like to see a top level "Announcements" type category, with sub-categories for the more specific Announcement areas ("Staff Announcements", "Member Announcements" etc).

Since you will be gating these subcategories, they will not show for those who don't have permission to see them, but for those who do you could display them similar to how we have our Talk Community category:

I hope this helps!