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Higher Logic Vanilla Community Guidelines

Welcome to the Higher Logic Vanilla Community. This forum has been created so that our customers can converse, get support, exchange ideas and connect with anyone else using a Vanilla powered hosted community.

Every community has its own culture and boundaries and we are excited to create this space for you, but we also ask you review the below guidelines, before posting, as we expect all members to be familiar with them and will be held accountable for following them as well.

Community Guidelines

We are a company which embraces openness and diversity, and appreciate varied points of view in a respectful manner. To maintain a similar environment, in this community, we ask you extend the same courtesies to everyone participating here. We expect everyone to act with respect and to use proper judgement for a community for community builders. Just as you'd want your own community to behave, we ask the same of you.

Here are some things other consideration to remember when interacting in our community:

This a safe space, so there are no dumb questions. Accept everyone has a different skill level.
We ask you be respectful, friendly and sincere to all posters.
We ask you to keep your posts relevant to the forum category, and not multi-post in various categories.
We encourage you to use the Reactions (the little bar under every comment) to share your positive feedback with users.
Share your experience and your knowledge. We can all learn something new!
Have fun!

Here are some things we do not permit in the community:

Do not post or link to information that is deceptive, fraudulent, threatening, libellous, harassing or hateful.
Do not post or link to offensive or inappropriate content or content intended to be inflammatory, not safe for work (NSFW) content or any content that promotes or encourages illegal activities.
Do not post copyrighted material unless you have the right to do so and with proper attribution. You may link to other Higher Logic Vanilla content in the community if it's appropriately attributed and relevant.
Do not post or link to content that violates any person’s privacy rights.
Do not post or link to confidential information.
Do not misrepresent yourself or falsely imply any association to Higher Logic Vanilla
Do not use the community for self-promotion, solicitation, or advertising of your business.
Do not solicit community members privately for their personal contact information for any reason.
Do not post or link to content that disparages Higher Logic Vanilla.
Do not utilize or interact with the community in any way that violates the Vanilla Forums Terms of Service, you agreed to when joining the community.
If you are using the open source version of Vanilla , we ask you use open.vanillaforums.com for any product or support issues with the open source version. You can find developer docs here: https://success.vanillaforums.com/kb/developers

In summary, use your common sense, treat others as you expect to be treated and help us build a great community experience for everyone.

We reserve the right to immediately remove any posts that does not conform to our guidelines without any warning. We also reserve the right to temporarily or permanently ban any member who violates these rules.

Shauna

Re: Is it possible to Mute specific users?

Hey @Alex Dunne

You could potentially look at the Ignore add-on which would allow a member to selectively add that person to their ignore list so they no longer see their comments. This is on a per-member basis though rather than site-wide.

There's some info here - https://success.vanillaforums.com/kb/articles/117-ignore-users

Or if its starting to become a wider issue then maybe consider the Mark as Troll option - https://success.vanillaforums.com/kb/articles/95-troll-management

Before going down the road of either the above, I'd suggest maybe initiating a conversation around expectations in your Community and see if there's a disconnect there that could be remediated. Granted though, I know that's easier said than done on my part particularly with the context around them being an important client.

Rav Singh

Tip Tuesday: Struggling to get replies? Try framing your questions like this...

Hey Vanilla Community,

It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts.

Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific example or scenario. It grabs attention and gives people something concrete to relate to.

Here’s an example:

Broad: "What’s the best way to welcome new members?"
Specific: “If a new member joins but doesn’t post in their first week, what’s worked for you to encourage that first interaction? Do you have a specific message that gets a response?"

Notice how the second version gives just a bit more context, making it easier for others to jump in with their experiences. Here’s another:

Broad: "How do you encourage members to share feedback?"
Specific: "If you're rolling out a new feature and getting crickets from your power users, what tactics have helped you drive meaningful feedback? Have you used polls, direct outreach, or other strategies to get them talking?"

A few things to keep in mind:

This works best when asking for best practices, rather than technical questions.
Apply this to the body of your post. For titles, you have fewer characters, so keep it concise but descriptive. Framing the title as a question helps invite more input, e.g., "Engaging members during product launch" vs. "How are you engaging members around your upcoming launch?"
Stick to the copywriting rule of one: focus on a single topic or goal. Asking too much at once dilutes the post and makes people less likely to respond.

EmilyN