To help you build and foster a successful community.
Good morning community - I would like to learn more about built-in metrics and measuring community health. I would like to build upon this discussion, but could not find anything in Documentation. Would you please point me to the correct article or documentation that outlines what is available and what I can measure in my…
“What’s the most important metric to measure my community's success?” This question pops up frequently, but the answer isn't as straightforward. It hinges on your community's priorities, tech tools, and available data points. Diverse Tech Landscape: With over 80 community platforms and a plethora of CRM, email marketing,…
Howdy folks - Wondering what some of your community KPIs are? Looking for examples to compare with ours and to get new ideas!
Carrie Melissa joined us to share her idea on how to select your most impactful KPIs for your community. You can watch it here: What are your tips/challenges with selecting KPIs
📅 Please note we've changed the date and time of this event, we hope you can still join us! Join the Community Managers and Customer Marketers groups for a special joint session exploring how AI can create a more connected customer journey, from first touchpoint to lifelong advocate. We’ll exchange practical ideas across…
Hey Vanilla friends 👋 Summer is quickly coming to a close, hopefully you're all managing to fit in a few more ice cream cones before the weather cools off! Let's take a look at what's been happening in the Success Community this month: 💫 Product Highlights 📣 New Feature Alert: Exclude Announcements from Post Lists ⭐️…
If you’re a Vanilla customer, we’d especially love to welcome you to Super Forum, Higher Logic’s annual gathering for customers, community leaders, partners, and industry peers. Whether this will be your first Super Forum or you’re returning, it’s an opportunity to connect, exchange ideas, and help shape what comes next.…
Hi Vanilla friends!👋🏼 Time for another episode of #TipTuesday where I plan to show you a super helpful shortcut that can save you a few clicks when updating your community. Ever open a community page, spot something you want to change, and then wonder which layout controls it? Vanilla’s admin bar can save you a few clicks!…
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It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
