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🎯 How to Measure New Active Users After an Event (Using Vanilla Analytics + Excel)
Hey everyone! 👋 A customer recently asked how to find out how many new active users joined their community after a big event — in this case, a conference where they promoted their community heavily. Here’s the exact method we used. 💡 🧾 Step 1: Export “Active Users” Data Before and After the Event Go to Analytics and create…
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All about Analytics Category!
Hey friends! 👋 Have you created an awesome dashboard using our Analytics builder? Are you curious about how other users have gone about creating dashboards to track particular KPIs? Show off your knowledge and wins, and ask other community builders and the HL team about all things analytics! Look out for exciting new posts…
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Managing Ideas within Community - seeking best practices
Good day Community - I am building a process to bring Ideas into my community and reviewing Vanilla's analytics and integrating with Jira to help the Product Team triage submitted ideas. My goals are to make the process easy and transparent for customers while giving the Product Team the tools to make holistic decisions.…
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How do I track posts and answers by role
I am trying to create a report where I can see who is posting by role and a second report of who is answering (commenting) by role? How do I do this? Scott
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🔎 What Are Your Members Actually Searching For?
Hey friends 👋 Quick question for you: When was the last time you looked at your Search data? Search is one of the most honest signals in your community. It tells you — in your members’ own words — what they’re trying to find. Not what you think they need. Not what you’ve highlighted on the homepage. Not what your roadmap…
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OOTB Report: Posting - 2 reports (Users with the most posts) What's the difference?
Good day Community, I am looking at the OOTB Report: Posting There are two reports titled "Users with the most posts." What is the difference between the 2 reports? They have the same labels, but different numbers. Thank you, Toby
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Emails Sent from Community - is a digest available?
Good day all, Regarding email notifications sent from my community to members, is it possible to see how many were sent and what the open rate is? Best, Toby
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#TipTuesday: ✨ Ever Wondered How Email Digest Clicks Are Tracked? Let’s Talk UTMs!
Hey everyone! 👋As more of you start using the Email Digest to highlight top content for your members, a common question keeps popping up: “When someone clicks from the Digest into the community… how can I track it?” Great news — Vanilla automatically adds tracking for all Digest-generated links. No setup, no configuration,…
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Understanding User Visits & Content Engagement in Your Vanilla Community
Hiya Vanilla Community! 👋 As a community manager, it’s natural to want deeper insight into who is using your community, what they’re reading, and which resources are resonating. Vanilla’s Analytics tools give you several ways to explore visitor trends, article engagement, and content consumption — all without needing…
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📊 Tracking Subscription Changes: Who’s Opting In and Out (and Why It Matters)
Ever wonder which parts of your community are drawing followers—or where people are quietly opting out? Understanding these subscription-change moments gives you insight into what content sparks interest, which channels members actually want updates from, and where engagement might be slipping. 💡 Why Track Subscription…
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#TipTuesday - Pulling Category Subscription Metrics
It's always nice to be able to understand where you may have the most reach when making content in community. This can help increase user engagement, provide valuable insights to forecast future content, and allow your team the ability to track growth. Firstly, you'll want to be sure you have category following enabled,…
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Does anyone know how to setup a PowerBI dashboard for HLV analytics?
Hi everyone! Does anyone know how to create a PowerBI dashboard using HLV Analytics so I can get a holistic view of our customers within one view without having to pull multiple dashboards? It's extremely manual and time-consuming and I'm unable to determine holistic growth both at the individual and account levels: This…