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Google Tag Manager Setup
Set up Google Tag Manager Set up Google Tag Manager for webpages by following Google's "set up and install" steps in the following video. https://youtu.be/P4suvDuj0kI Add Google Tag Manager code to Layout Editor pages This section is applicable to customers using Layout Editor pages or other custom pages that use Vanilla’s…
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Hotjar & Foundation
If you have a Hotjar account, you can use its products to get more and deeper insights into how users navigate and use your Higher Logic Vanilla (Vanilla) community. [info callout] NOTE: A Hotjar account is required for this functionality. Visit hotjar.com to learn more and to open an account. With Hotjar products enabled…
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HubSpot Integration
You can connect your Higher Logic Vanilla (Vanilla) community to your HubSpot account via our HubSpot integration. When they are connected, you can sync user records/data and user activity between Vanilla and HubSpot. The integration streamlines tracking interactions and personalizing communications in order to build…
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HubSpot Tracker & Foundation
If you are using the Foundation theme and you want to add your HubSpot tracker to the community and the Knowledge Base, use the JavaScript tab in Theme Editor. HubSpot code example Copy the code from below and paste it on the JavaScript tab. [alert callout] IMPORTANT: Be sure to replace the XXXXXX.js in the example with…
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Jira Integration
This plugin makes it possible for users with the staff.allow permission to escalate a post to Jira as an issue. Enable and configure the plugin The plugin has to be enabled and configured as described below. Enable [alert callout] IMPORTANT: The plugin has to be enabled on your community by Vanilla staff in order to make…
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Model Context Protocol (MCP) in Vanilla
This article describes Model Context Protocol (MCP) in order to help you understand: what MCP is; how it's used by Higher Logic Vanilla; and how you can use it in your Vanilla community. What is MCP? The Model Context Protocol (MCP) is an open-standard "universal connector" through which AI applications can securely…
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Productboard Integration
The Productboard integration allows you to sync community ideas (and their votes and comments) into Productboard as notes for your Product teams. [info callout] NOTE: The Productboard integration was made available with Release 2022.005. What is Productboard? Productboard is a popular product-management tool. It helps…
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Salesforce
This article documents the Salesforce addon that is available in your Higher Logic Vanilla (Vanilla) community. Vanilla Admins can enable it so that staff users can create leads and cases in Salesforce from discussions and comments in Vanilla. NOTE: This article does not discuss Salesforce OAuth2 SSO functionality. To…
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ServiceNow Integration
You can connect your Higher Logic Vanilla (Vanilla) community to your ServiceNow account via our ServiceNow integration. When connected, staff users can escalate Vanilla posts to ServiceNow as tickets; ticket details then display in the Vanilla post via an external asset card. [info callout] NOTE: You can escalate the…
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Setting Up Marketo with a Vanilla RSS Feed
This article describes RSS feed URLs in your Higher Logic Vanilla (Vanilla) community and using Marketo to automatically send messages when content is updated. NOTE: This is possible only if your community and the content you want to link to are public. IMPORTANT: Generating an RSS feed from a Vanilla Category is currently…