To help you build and foster a successful community.
Curated content to help you create the best community possible!
A community manager friend has been asked to create one slide which tells the story of her community impact at a high level. She is to use metrics like total user count, active user analysis, and other top-level insights that reflect the community’s performance and impact. If you were to make such a slide, what would you…
Join other community builders & get inspired
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Hi everyone! I wanted to share a bit about my journey customising our community on Higher Logic Vanilla without developer resources in case it's interesting and why I believe it’s something anyone can try. Some context Over the years, I’ve been part of small community teams that didn’t always have the luxury of in-house…
Aligning your customer journey and your community can be a powerful strategy. One that moves from reactive to proactive engagement planning. Looking at 4 key stages where this alignment has the strongest impact are: Engage (your welcome to the space) Nurture (opportunities that encourage deeper participating) Advocate…
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
