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Find Content with Elastic Search
In this article, we'll take an extensive look at Higher Logic Vanilla's (Vanilla) latest search experience: Elastic Search. Before we begin... Vanilla's Elastic Search service was implemented in Spring 2021; it improves the quality and speed of search. Keep in mind that some aspects of Elastic Search are available only if…
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Group Notifications
In your Higher Logic Vanilla (Vanilla) community, a Group is a subset of your community population in which a limited set of users form and manage their own (public or private) space for more focused conversations. To ensure these users stay on top of their conversations, the Groups feature includes several Group-specific…
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How Does #latest Work?
When viewing a post, you'll notice that the URL is typically appended with #latest. In this case, the #latest at the end of the URL refers to the "latest" or "most recent" page of the post for the user who is clicking on it. For example: If User A has read everything, they'll land on the last page of comments If User B has…
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How Text is Matched with Elastic Search
While Higher Logic Vanilla's (Vanilla) search functionality (called Elastic Search) allows many types of specific filtering, Full Text Search is the main way users search. In order to help you leverage Elastic Search to achieve the best search results, this article describes exactly how text matching works in Vanilla.…
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iFrame Embeds
Rich Editor 2 supports the embedding of iFrame content from external sources, both in your community's: knowledge base and posts and comments. This enables you and your users to incorporate widgets, media, feeds, and other external content across your Higher Logic Vanilla (Vanilla) community, such as Google Maps or…
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Improve Search with Synonym Sets
While Higher Logic Vanilla's (Vanilla) out-of-the-box search experience (called Elastic Search) is sophisticated, it can be further enhanced via the use of Synonym Sets. With the proper use of Synonyms Sets, you can greatly improve the chances your users find what they're looking for. 📝 NOTE: If you enable Synonym Sets, it…
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Interests & Suggested Content
In large, mature communities or communities with multiple use-cases (e.g., communities that have multiple product lines or personas) users can often feel overwhelmed by the amount of content, and may find it difficult to find answers to their questions or discover relevant material over time. To help mitigate these…
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Language Translation Overview
This article provides information on the various language-management features that are available for your Higher Logic Vanilla (Vanilla) community. Set a default language You can set the default language for your Vanilla community on the Language Settings page, located in the Dashboard. 📝 NOTE: See the full list of…
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Manage Posts with Split/Merge
As your Higher Logic Vanilla (Vanilla) community becomes more active, Admins and Moderators might find it necessary to merge two posts or to create a post from a comment that is better suited to being a standalone topic. The functionality of the Split / Merge addon simplifies these tasks, and you can "split" and "merge"…
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Manage your Automation Rules
Automation Rules are a versatile tool that can be configured to trigger several important actions for your Higher Logic Vanilla (Vanilla) community. In many ways, they work as "virtual assistants" that allow you to automate tedious and time-consuming actions that likely need to be performed across your community on a…