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Bump a Post
The posts in your Higher Logic Vanilla (Vanilla) community are automatically arranged by most recent, either by post-creation date or most recent comment post date. This means that every time an existing post receives a new comment, it will again move to the top of the list; sometimes, however, a post may not receive…
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Cancellation
This article covers everything you need to know about Higher Logic Vanilla's (Vanilla) cancellation policy. Cancellation policy It's important for any cloud provider to provide a strong data-ownership policy. Ours is pretty simple: it’s your data. In the event that we need to part ways, here is how our off-boarding process…
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Category as Link
The Category as Link addon allows admins to configure a Category to display on the main All Categories page that has a custom URL. Enable the addon 🛑 IMPORTANT: This addon is not fully supported, and may not work with all other addons. It is strongly recommended that this is tested thoroughly on your staging site before…
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Category Configuration & Management
In your Higher Logic Vanilla (Vanilla) community, Categories are the high-level organizers of your posts, and each post must be placed in a Category. You can view your community's Categories by clicking Categories in the top navigation available on all community pages. Managing a community's Categories involves, for…
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Category Following & Notifications
The Category Following feature allows all users to: Follow Categories, allowing them to choose whether to receive in-app and/or email notifications regarding new content in those Categories. Following your favorite Categories allows you to easily know when new posts and comments are available via notifications, like…
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Category Types
In this article, we'll cover the four Category Types available in your Higher Logic Vanilla (Vanilla) community: Discussions Nested Flat Heading Before we begin... Because Category Types are an integral aspect of Categories, here's a quick refresher: Categories are the high-level organizers of your posts. Each post must be…
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Change a Knowledge Base Source Locale
Every Vanilla knowledge base (KB) has a default language; this is called its Source Locale. All categories and articles in a KB will display in the language that is set by the Source Locale. This article describes how to change a ("target") KB's Source Locale. ⚠️ IMPORTANT: Read this article BEFORE you change a KB's…
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Change Log
Your Higher Logic Vanilla (Vanilla) community includes the Change Log, which records the following information for auditing purposes: When an Admin makes configuration changes, including: Editing a user's post Deleting a user's post Applying a Theme/Style guide Enabling/disabling a Labs feature Enabling/disabling a locale…
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Close Posts
Closing a post doesn't mean it's removed from your community or can't be viewed; it means users can no longer add comments. Typical use-cases for closing a post include: An existing post is out of date and you want to direct users (and therefore engagement) to an updated one. You simply don't want comments enabled for…
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Cloudflare Image Resize
On a daily basis, dozens of images are likely being uploaded and displayed in your community by members and staff alike. In some cases, a user may not resize or scale down an image before uploading it, resulting in two potential issues: large file sizes that may impact page-load speeds an image that may not display…