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Moderation Process & Tools
You can moderate the content that displays in your Higher Logic Vanilla (Vanilla) community. This means that you can control what user-generated content does and doesn't appear in the community. Vanilla also simplifies this by providing some "automated" options (described below). Additionally, as an Admin, you can assign…
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Moderation Queue
In any online community, the possibility exists that someone will post a discussion, question, or comment that may go against your community's Code of Conduct or simply be inappropriate in some way. Because of this, Higher Logic Vanilla (Vanilla) provides numerous ways to prevent such content from being seen by your users.…
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Pre-Moderate Content
As a community manager or moderator, it can be difficult to keep up with every post your users contribute, especially in large and busy communities. In some cases, this can result in inappropriate content finding its way into your discussions. For this reason, Higher Logic Vanilla (Vanilla) provides several pre-moderation…
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Pre-Moderated Categories
One of the pre-moderation tools Higher Logic Vanilla (Vanilla) provides is the ability to pre-moderate Categories in your community. In a pre-moderated Category, all new discussions and/or comments are automatically blocked and sent to the Moderation Queue. See Moderation Queue to learn more. An Admin or Moderator can then…
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Private Communities
By default, users who don't have an account or who aren't logged in to your Higher Logic Vanilla (Vanilla) community can still view content (but not participate). If your organization would like to implement additional security to prevent these users from browsing your Vanilla community entirely, the Private Communities…
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Report Posts
The Report feature allows users with the appropriate permission to flag content they believe is inappropriate; this content remains in the community but a "copy" is sent to the Reported Posts Category, where an Admin or Moderator can decide what to do (e.g., edit the post, delete it, etc.). Enable the Reporting addon…
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Set Up Subcommunities
The Subcommunities feature is a way to divide your Higher Logic Vanilla (Vanilla) community into multiple "mini communities" (often by language or product). In this article, you'll learn how to set up Subcommunities for your Vanilla community. For general information about Subcommunities, check out: Create Categories…
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Spam Prevention & Detection
This article provides an overview of all of the spam prevention and detection tools that Higher Logic Vanilla (Vanilla) provides to help you keep your community running smoothly. Spam detection Your Vanilla community includes two spam-detection addons: Akismet and StopForumSpam. You can manage these on the Dashboard >…
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Subcommunities
The Subcommunities feature is one method of dividing your Higher Logic Vanilla (Vanilla) community into multiple "mini communities" (often by language or product). Subcommunities are a great way to manage a community in multiple languages on the same instance. A subcommunity divides a single community or a node into…
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Troll Management
In an online community, "trolls" are people who intentionally start fights with other users by provoking them with off-topic, incendiary, or divisive content. Their goal is to purposely upset users and derail the conversation. The Troll Management addon allows Admins and Moderators in your Higher Logic Vanilla…