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Community Launch Checklist
Community launches can be stressful. However, you can reduce some of the stress if you plan the crucial steps of your community launch. This article provides a checklist of things that you can either: do in advance of your launch day or be prepared for on launch day. 📝 NOTE: If you are an Admin user who is preparing to…
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Community Launch Prep Checklist
As you prepare to launch your Higher Logic Vanilla (Vanilla) community, there are a few settings that you should review and adjust (as necessary). This checklist details these settings, and guides you through the steps to configure them to ensure that your community launch goes smoothly. 📝 NOTE: These settings are more…
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Launch Your Community
If you have done all of the pre-launch prep and checking, and have promoted your new Higher Logic Vanilla (Vanilla) community, it's time to launch it! Vanilla recommends that you divide your community launch into three stages: the soft launch prep, the internal soft launch, and the public soft launch. Soft launch prep At…
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Migration Guide
Migrating from one platform to another doesn’t have to be a scary process. The key to a successful migration is taking the time to properly verify your data. At Higher Logic Vanilla (Vanilla), before doing the final migration, we do a test migration (import) of your data. Then, we ask that you use the test migration…
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Migration Launch Checklist
If your Vanilla community migration coincides with launching your community, there are a few extra items to check off the list, which your CSM will coordinate with you. At the start of your onboarding journey, you provided our Professional Services team with a copy of your data which we will have used to estimate and…
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Community Strategy
Higher Logic recommends that all Higher Logic Vanilla (Vanilla) communities: define the purpose of their community by using the SPAN concept and identify and put in place a C.A.R.G.O. plan. These two strategies are described below and we recommend that your implement them in order to ensure a successful community. SPAN…
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Recommended Image Sizes
This article serves as a one-stop reference guide detailing the recommended sizes for images that you can upload in your Higher Logic Vanilla community. 📝 NOTE: Not all images listed below are required. Some are based on particular modules by subscription plan level (e.g., Knowledge Base and Subcommunities), while others…
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Browse Community Content
There are two main pages where you can browse content in your Higher Logic Vanilla (Vanilla) community: Posts page Categories page Posts page The Recent Posts page lists all of your Vanilla community's posts (discussions, questions, ideas, etc.), ordered by most recently commented on or created. In other words, it's the…
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Manage your Notification Preferences
Notification preferences are an important part of the Higher Logic Vanilla (Vanilla) community experience because they ensure that users receive in-app and/or email notifications about content they're interested in. In this article, you'll learn: (Users) How to manage your notification preferences via your profile (Admins)…
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Vanilla 101
Welcome to Higher Logic Vanilla (Vanilla)! We’re excited to have you here. To get started, you’ll find common topics to get started with in this section. Your Vanilla sites Depending on your subscription, you may have two sites: Staging and Production. Staging site Your Staging site is your "sandbox" environment. Admins…