This article details a current Known Issue. When the issue is resolved, the article will be updated.
📝 NOTE: Check out this article to learn more about our Known Issues initiative.
Description
When you’re creating or editing an article in our Rich Editor 2 and you attempt to insert an @mention, your browser might become unresponsive (i.e., "hang," "freeze").
📝 NOTE: This issue is unique to the Rich Editor 2; it has not been observed in our original Rich Editor.
Notes
This issue does not occur:
- when the article is viewed or
- when using @mentions in posts (i.e., discussions, comments).
Workarounds
If you're creating and/or editing knowledge base articles in Rich Editor 2, you can avoid this issue by:
- not inserting @mentions (until this issue is resolved), or
- temporarily using Rich Editor for articles that benefit from @mentions.
Remove existing @mentions
In order to remove @mentions from existing Rich Editor 2 articles so that you can edit them without encountering this issue, switch back to Rich Editor temporarily by enabling the Reinterpret All Posts As Rich setting (Dashboard > Settings > Discussions > Posting), shown below.
⚠️ IMPORTANT: After this issue has been resolved, you can return here and toggle this setting off if you want to switch back to Rich Editor 2.
Contact Vanilla Support if you have any questions on this process.
Details
- Severity: Moderate
- Resolution: No immediate target timeline
- Reference: 4316
