Known Issues Previous Issues - RESOLVED

Mobile posts show as blank when using Android and Rich2 mobile format (Resolved)

** This issue was resolved in release 2023.023 **

📝 NOTE: Check out this article to learn more about our Known Issues initiative.

Description

Published posts will display as blank (i.e., no body text) if:

Using an Android mobile device
AND the Mobile Format is set to Rich2 in Vanilla

Workaround

This issue only occurs when your Mobile Format is set to Rich2, not Rich. As a workaround, you can change the Mobile Format setting to Rich instead of Rich2.

📝 NOTE: For this workaround to function: disable the Reinterpret All Posts As Rich option if your Post Format is set to Rich2.

To do so:

Access the Dashboard.
Navigate to Settings > Discussions > Posting.
Set your Mobile Format to Rich.
Disable the Reinterpret All Posts as Rich option, if applicable (see note above).
Scroll to the bottom of the page and click Save to apply these changes.

Details

Severity: Minor
Resolution: Fix included in our 2023.023 release.
Reference: 3969