Documentation Updates

To help you build and foster a successful community.

Upcoming Events

Building Advocacy Pathways in Your Community
Scaling customer advocacy isn’t easy. Surveys and 1:1 outreach only get you so far, and they often miss the everyday signals hiding in plain sight. Community gives you another way to spot and support advocates. When someone regularly answers questions, shares product feedback, or engages with peers, that’s a signal they’re…
HLV Connect: Security Settings & Managing Spam on your Community
Keeping your community secure and spam-free is essential for maintaining trust, engagement, and a great user experience. Join us for an interactive session where we'll dive into the tools and best practices you can use to safeguard your community. Whether you're just getting started or looking to fine-tune your setup, this…
HLV Connect: Open Session
⭐️ Got something cool to share? Have a victory in your community and want to show off your accomplishments with fellow community builders? 🙋 Got questions? Bring your community, tactical and random questions and get answers from peers and Vanilla experts! 🗓 Join our very own @AndrewD and @BradH, and a group of your peers…
Summer Product Roadmap Webinar 2025 ☀️ 🍉 ⛱️
As the summer heats up, so does innovation at Vanilla. Join us for our Summer Product Webinar, where we’ll walk you through the latest enhancements to our platform and give you a preview of what’s coming next. Whether you’re a community manager, digital strategist, or product enthusiast, this session is designed to keep…

Update on the future of this blog
Hello everyone! We launched this blog back in October of 2023 with the intention of keeping folks "dialed in" to new and updated articles in the Vanilla knowledge base. Over time, we have come to realize this avenue of communication has become redundant and is no longer needed. Here's why: @Val and @Shauna post detailed…
Documentation Updates - 03/03/25
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. Article update: Overview of Custom Page Layouts Summary: Updated to include information about the new custom Create Post Page layouts. Link: New article: Create Custom Post Types…
Documentation Updates - 01/30/25
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Sentiment Analysis Summary: New article describing how to use the Sentiment Analysis feature, which leverages AI to help you track and understand the language being…
Documentation Updates - 12/12/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. Article update: Add & Configure Layout Editor Widgets Summary: Updated to focus exclusively on the common widget options that are shared among all widgets, such as their display…
Documentation Updates - 10/31/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: ROI Calculator Summary: New article describing Higher Logic Vanilla's new ROI Calculator tool, which helps you understand the return on investment (ROI) your community…
Documentation Updates - 10/10/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Escalation-based Automation Rules Summary: New article providing an overview of the new Escalation-based Automation Rules.…
Documentation Updates - 10/01/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Event Notifications Summary: New article describing each of the new event notifications, including how they are triggered and how to manage your personal notification…
Documentation Updates - 09/17/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: HubSpot Integration Summary: New article that describes how to set up the integration. The process requires steps be completed in Vanilla and in HubSpot.…
Documentation Updates - 07/16/24
Listed below is the latest update to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Manage the Zendesk Addon Summary: New article that describes the Zendesk addon settings and features, as well as the new permissions that are associated with the addon.…
Documentation Updates - 06/27/24
Listed below are the latest updates to the Vanilla knowledge base: ✔️ TIP: Consider following this Category to be notified about future posts. New article: Vanilla Systems Status Page Summary: This article explains how to stay up to date regarding the current and historical status of the Vanilla servers, systems, and…

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Community News!

📣 Vanilla Summer Advisor Series 2025!
Looking for ways to get even more out of your Vanilla community? We’re excited to invite you to our brand new Vanilla Advisor Summer Series! This is your chance to sit down (virtually!) with our expert Advisor team for a personalized, 30-minute session focused entirely on your community’s success. 💡 What’s in it for you? ✔…
April Success Community Roundup! 🐰 🐣 🪺 🌷
Hey Success Community! 👋 The Easter Bunny has come and gone, the snow has finally melted and the tulips are starting to blossom. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 What has been the biggest impact of having a Super User program? Monthly Metrics: April 2025…
March Success Community Roundup! 🌷 🐣 🌱
Hey Success Community! 👋 Spring is finally starting to appear, although so far with more rain than sunshine up here. Hopefully that means we're in store for lots of spring blooms very soon! Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Customer Showcase March 2025:…
February Success Community Roundup! ❤️ 💙 💚 💜
Hey Success Community! 👋 Winter is still going strong but hopefully everyone got to eat a lot of heart shaped chocolate at least 💝 Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: February 2025 📊 ⭐️ #TipTuesday Tip Tuesday: SEO SOS - Schema Drama #TipTuesday -…
January Success Community Roundup! ☃️ 🎆 ❄️
Hey Success Community! 👋 I hope everyone has made it through this longest and most brutal month of winter unscathed! We tried to escape the snow for a bit, but it followed us to the beach anyways… Let's take a look at what's been happening in the Success Community this month: 📊 Analytics Monthly Metrics: January 2025 📊 ⭐️…