Many of the email notifications in your community are enabled by default so that your users don't miss an important update.
The first thing to understand when setting your notification preferences is that there are two notification options: Popup and Email, represented by the bell and envelope icons, respectively. Check out this article to learn more about managing notification preferences.
When a post is created:
- Popup notifications are displayed in near real-time directly in the community, at the bottom left of your screen.
- The system generates an Email notification and sends it to your personal inbox within minutes of the content being posted.
The Notification Preferences page groups your notification options in the categories below. Check the Popup and/or Email checkboxes for each option to control which notifications you'll receive, and how, for each type of community content.
For each email notification, the default subject is [Forum Name] as set in your branding settings plus the first line of the body of the email. The [Forum Name] also appears at the head of the email; if you have HTML emails enabled, your logo will appear. Check out this article to learn more about configuring the email appearance.
Here is a list of Vanilla's default email notification text:
My Account
Notifications related to account activity, profile updates, and direct interactions.
New Badge
You earned the {BadgeName} badge.
{BadgeDescriptionText}
Rank changes
Congratulations! You've been promoted to {NameOfRank}
{RankBodyText}
New comments on my activity feed posts
{username} commented on your wall.
{PostText}
New posts on my profile's activity feed
{username} posted on your wall.
{PostText}
Private messages
{username} sent you a message
{PmMessageText}
Categories
Notifications for activity in followed categories. Individual category preferences can be adjusted in Followed Content.
Notify me of new or updated events
New Event: {EventName}
When:
{EventDetails}
Organizer:
{OrganizerName}
Notify me of new posts
{username} Started a new discussion. {DiscussionName}
{PostText}
Notify me of new comments
{username} commented on {DiscussionName}
{CommentText}
Posts
Notifications triggered by activity on posts, questions, answers, mentions, and participation.
My answer is accepted
{username} accepted your answer to a question: {DiscussionName}
New answers on my question
{username} answered your question: {DiscussionName}
Send me a follow-up for my answered questions
We noticed you have at least one answer to your question. Can you visit the community and see if any of the answers resolve your question?
If you see an answer you find helpful, please accept one of the answers.
Notify me when a bookmarked question receives an accepted answer
An answer was accepted on your bookmarked question: {DiscussionName}
An answer was accepted on my question
{username} accepted your answer to your question: {DiscussionName}
Status changes on my ideas
The status has changed for {DiscussionName}
Status changes on ideas I voted on
The status has changed for {DiscussionName}
New comments on my posts
{username} commented on {DiscussionName}
{PostText}
New comments on my bookmarked posts
{username} just added a comment in {DiscussionName}
{PostText}
I am mentioned
{username} mentioned you in {DiscussionName}
{PostText}
New comments on posts I've participated in
{username} just added a comment in {DiscussionName}
{PostText}
Groups
Notifications related to followed groups and group membership activity.
Notify me about new announcements in groups I follow
{username} posted an announcement in {GroupName}
Notify me about new comments on posts in groups I follow
{username} commented on {GroupName}
{PostText}
Notify me about new posts in groups I follow
{username} started a new discussion {GroupName}
{PostText}
Notify me of new or updated events in groups I'm following
New Event: {Event Title}
{EventDetails}
I'm invited to a group
Please join my group: {GroupName}
You’ve been invited to join {GroupName}
My group membership request is approved
Your request to join {GroupName} has been approved.
Knowledge Bases
Notifications for new and updated content in followed knowledge bases.
Notify me about new articles
{username} has posted a new article {ArticleName} in {KbName}
{KbText}
Notify me when articles are updated
{username} has edited the article {ArticleName} in {KbName}
{KbText}
Tags
Default notification settings can be modified for each followed tag in Manage Followed Content.
Notify me of new posts
{username} Started a new discussion. {DiscussionName}
{PostText}
Enable & configure HTML emails
You can enable HTML-based emails, and then configure a few options to control how they will appear.
To learn more, read:
Outgoing email address
You can specify the "sender" and "from" properties for your email notifications.
Check out the article below to learn more:
Users - Update your notification settings
You can customize your email notification preferences from your profile's Notification Preferences page.
Check out the article below to learn more:
Admins - Update your community's default notification settings
Admins can update the default notification preferences for their community users.
NOTE: These changes apply only to new users and users who have not already customized their notification settings.
Customize your Email Templates
Admins can customize Vanilla's built-in email templates and create their own custom templates.