Resolved Discussions - Vanilla Success
<main> <article class="userContent"> <p>When the <strong>Resolved Discussions </strong>addon is enabled for your <strong>Higher Logic Vanilla (Vanilla)</strong> community, a few important things happen:</p><ul><li>All discussions across your Vanilla community are automatically labeled as <em>Unresolved</em>.</li><li><strong>Staff users</strong> can now flag discussions as <em>Resolved</em>. The Resolved status is shared among all Staff users (i.e., if one Staff user marks a discussion as resolved, it will appear as Resolved for all Staff users).</li><li>Discussions will become Unresolved if a non-staff user comments on it or if another Staff user manually flags it as Unresolved.</li></ul><h2 data-id="use-case">Use case</h2><p>The Resolved Discussions addon helps your organization more easily review and track every discussion posted in your Vanilla community. This feature is especially useful in highly-curated communities.</p><p>As you can see, a visual indicator is displayed next to each post, making it easy to see what needs to be reviewed at a glance.</p><p><strong>🛑 IMPORTANT</strong>: These visual indicators are <strong>only </strong>visible to <strong>Staff users</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/U4FVL8GLNLXC/visual-indicators-example.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/U4FVL8GLNLXC/visual-indicators-example.png" alt="visual_indicators_example.png" height="438" width="450" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="enable-the-addon">Enable the addon</h2><p>The Resolved Discussions V2 addon can only be enabled by Vanilla staff; if you need it enabled, contact Vanilla Support.</p><h2 data-id="resolve-a-discussion">Resolve a discussion</h2><p>When this feature is enabled, all new discussions are labeled as Unresolved, by default. Once you've reviewed a post and are ready to mark it as Resolved:</p><ol><li>From the main Discussions list page or an individual discussion page, click the <strong>ellipsis (...) menu </strong>and select <strong>Resolve</strong>. The visual indicator changes to a green checkmark.</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/DCV88ZCDT0TY/resolve-discussion.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/DCV88ZCDT0TY/resolve-discussion.png" alt="resolve_discussion.png" height="432" width="1111" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="can-discussions-become-unresolved">Can discussions become unresolved?</h2><p>Yes. Discussions will become Unresolved if:</p><ul><li>A non-staff user comments on it; this helps Staff users visually understand when new comments are added to a discussion.</li><li>Another Staff user manually flags it as Unresolved. Click the <strong>ellipsis (...) menu </strong>and select <strong>Unresolve</strong>. The visual indicator changes to a yellow exclamation mark.</li></ul><h2 data-id="view-all-unresolved-discussions">View all unresolved discussions</h2><p>When enabled, the <strong>Unresolved</strong> option is made available in the <strong>Quick Links</strong> area.</p><ul><li>Click this link to view <em>all </em>unresolved discussions on a single page, making it easy to review everything in one place.</li></ul><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/373VHX2XOBDD/quicklinks-unresolved-option.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/373VHX2XOBDD/quicklinks-unresolved-option.png" alt="QuickLinks_unresolved_option.png" height="450" width="450" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="what-is-a-staff-user">What is a Staff user?</h2><p>A Staff user is any user belonging to a Role granting the <code class="code codeInline" spellcheck="false" tabindex="0">Garden</code> > <code class="code codeInline" spellcheck="false" tabindex="0">Staff</code> > <code class="code codeInline" spellcheck="false" tabindex="0">Allow</code> permission.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/SLY1T41EWD4G/staff-permission.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/SLY1T41EWD4G/staff-permission.png" alt="staff_permission.png" height="268" width="500" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>Check out the article below to learn how to manage your Roles and permissions.</p><div class="js-embed embedResponsive" data-embedjson="{"body":"Two of the most important aspects of your Higher Logic Vanilla (Vanilla) community are Roles and permissions: Roles are like high-level categories in which your users are grouped. Each Role can be customized with a unique set of permissions to control what users with that Role can see and do in your community. 📝 NOTE:…","photoUrl":"https:\/\/us.v-cdn.net\/6030677\/uploads\/VWGAXAF5OFCO\/microsoftteams-image.png","url":"https:\/\/success.vanillaforums.com\/kb\/articles\/39-roles-permissions","embedType":"link","name":"Roles & Permissions - Vanilla Success"}"> <a href="https://success.vanillaforums.com/kb/articles/39-roles-permissions" rel="nofollow noreferrer ugc"> https://success.vanillaforums.com/kb/articles/39-roles-permissions </a> </div><h2 data-id="can-i-use-custom-language-for-these-indicators">Can I use custom language for these indicators?</h2><p>Yes. Contact your CSM or Vanilla Support.</p> </article> </main>